Help & information
FAQS
Returns
Do i have to pay for the return costs?
We offer different return policies depending on the country of delivery. Possible return costs will be deducted from the refund.
Can I return or exchange a product?
Yes, we offer a 14-day satisfaction guarantee. If you are not completely satisfied with your purchase, please contact us within 14 days to arrange a return or exchange.
Have you received my returned order?
Once we have received your return, we will arrange a refund within 14 working days after receipt of your return. The return costs will be deducted from the total refund. If you haven’t received any information after 14 working days after receipt in our warehouse please contact our customer care team.
When will I receive my refund?
You will receive your refund within 14 working days after we have received your return. We will refund your money using the same payment method you originally paid the order with.