Help & information
FAQS
Shipping
How can I place an order?
Browse our collection, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
Can I change the shipping address of my order?
Accidentally enter the wrong shipping address? Please contact our customer care team as soon as possible. We will try our best to get our hands on the package before it leaves our warehouse. Keep in mind that as soon as the order has been processed completely, we can’t make any changes anymore.
How long will it take to receive my order?
Orders are typically delivered within 3-8 business days. You will receive a tracking number once your order has been shipped.
Can I change my order?
Once an order is placed our team processes your order directly to ensure the quickest delivery. If you wish to change your order, please contact us immediately.
Once your order is processed, changes can no longer be made.
Once your order is processed, changes can no longer be made.
Returns
Do i have to pay for the return costs?
We offer different return policies depending on the country of delivery. Possible return costs will be deducted from the refund.
Can I return or exchange a product?
Yes, we offer a 14-day satisfaction guarantee. If you are not completely satisfied with your purchase, please contact us within 14 days to arrange a return or exchange.
Have you received my returned order?
Once we have received your return, we will arrange a refund within 14 working days after receipt of your return. The return costs will be deducted from the total refund. If you haven’t received any information after 14 working days after receipt in our warehouse please contact our customer care team.
When will I receive my refund?
You will receive your refund within 14 working days after we have received your return. We will refund your money using the same payment method you originally paid the order with.
Payments
Which payment methods are available?
We accept major credit cards, PayPal, and other secure payment methods. All transactions are processed safely to protect your information
My payment has failed. What to do?
If your payment failed after you went through the payment procedure, you’ll get a notification. There are a few things you can try: deleting your cookies and cache data, using a different browser, or trying to use a different payment method. Still no luck? Please contact our customer care team.
Other questions
An item is out of stock. Will it be restocked?
Is your size sold out? In the footer of the site, you have the opportunity to receive a notification when the product is back in stock. Please note that not every item will be restocked.
Register your email address to receive an email as soon as it becomes available again. You can also email or personal message us on Instagram regarding your order.
We will notify you when this item is back in stock.
Register your email address to receive an email as soon as it becomes available again. You can also email or personal message us on Instagram regarding your order.
We will notify you when this item is back in stock.
How long do I have a warranty on products?
All perfume purchases come with a satisfaction guarantee. If you are not completely satisfied with your purchase, please contact us within 14 days for a refund or exchange.
Our perfumes are crafted with care to ensure long-lasting quality. To maintain their fragrance and longevity, store them in a cool, dry place away from direct sunlight.
Do you have a complaint? Please contact our customer support team. Please note that damaged items are inspected upon return and items that are worn rather than defective will not be eligible for return.
Our perfumes are crafted with care to ensure long-lasting quality. To maintain their fragrance and longevity, store them in a cool, dry place away from direct sunlight.
Do you have a complaint? Please contact our customer support team. Please note that damaged items are inspected upon return and items that are worn rather than defective will not be eligible for return.
HOW SHOULD I STORE MY PERFUME?
To maintain the quality of your perfume, store it in a cool, dry place away from direct sunlight and extreme temperatures.
Are your perfumes tested on animals?
No, Godessa perfumes are cruelty-free and not tested on animals.